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An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / Sarah J. Kiptoo

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Material type: Text

TextPublication details: Nairobi Daystar University 2018Description: xii, 70 p. illSubject(s):

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Theses	Nairobi Campus Africana & Special Collection	Africana/Special Collection	THES HG1616.C87K57 2018 (Browse shelf(Opens below))	Available		BK0107571

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Previous	THES HG1609.K36 2019 Assessment of the effects of contractual employment on performance in the banking industry:	THES HG1615.K4K38 2015 Bank restructuring and financial performance of Kenya Commercial Bank and Barclays Bank of Kenya /	THES HG1615.K38 2017 Effect of credit risk management strategies adopted by lending institutions in the management of non-performing loans:	THES HG1616.C87K57 2018 An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry:	THES HG1616.K4M83 2017 Competitive strategies adopted by banks in response to changes in the banking industry :	THES HG1616.K4M85 2017 Effects of working capital management practices on financial performance of commercial banks in Kenya	THES HG1616.K4N53 2017 Effect of agency banking on the performance of selected commercial banks in Kenya/	Next

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