Monitoring, measuring and managing customer service / by. Gary S. goodman.

By: Material type: TextTextPublication details: California : Jossey-Bass, c2000.Edition: edDescription: xiii, 166 pISBN:
  • 0787951390 :
Subject(s): LOC classification:
  • HF5415.5 .G67
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Item type Current library Call number Copy number Status Barcode
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.G67 (Browse shelf(Opens below)) c.1 Available BK063535
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.G67 (Browse shelf(Opens below)) c.3 Available BK063544
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.G67 (Browse shelf(Opens below)) c.2 Available BK063547
General Collection item General Collection item Nairobi Campus Open Shelves HF5415.5.G67 (Browse shelf(Opens below)) c.4 In transit from Athi-River Campus to Nairobi Campus since 03/11/2019 BK063550
General Collection item General Collection item Nairobi Campus Open Shelves HF5415.5.G67 (Browse shelf(Opens below)) c.5 Available BK063560

Includes bibliographical references and index.

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