Monitoring, measuring and managing customer service / by. Gary S. goodman.
Material type: TextPublication details: California : Jossey-Bass, c2000.Edition: edDescription: xiii, 166 pISBN:- 0787951390 :
- HF5415.5 .G67
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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General Collection item | Athi-River Campus Open Shelves | HF5415.5.G67 (Browse shelf(Opens below)) | c.1 | Available | BK063535 | ||
General Collection item | Athi-River Campus Open Shelves | HF5415.5.G67 (Browse shelf(Opens below)) | c.3 | Available | BK063544 | ||
General Collection item | Athi-River Campus Open Shelves | HF5415.5.G67 (Browse shelf(Opens below)) | c.2 | Available | BK063547 | ||
General Collection item | Nairobi Campus Open Shelves | HF5415.5.G67 (Browse shelf(Opens below)) | c.4 | In transit from Athi-River Campus to Nairobi Campus since 03/11/2019 | BK063550 | ||
General Collection item | Nairobi Campus Open Shelves | HF5415.5.G67 (Browse shelf(Opens below)) | c.5 | Available | BK063560 |
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HF5415.5.C6635 2011 Customer care excellence : | HF5415.5.C6635 2011 Customer care excellence : | HF5415.5.G67 Monitoring, measuring and managing customer service / | HF5415.5.G67 Monitoring, measuring and managing customer service / | HF5415.5.H2897 Customer service : | HF5415.5.H2897 Customer service : | HF5415.55.M32 2010 Total customer value management : |
Includes bibliographical references and index.
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