Customer care excellence : how to create an effective customer focus. / Sarah Cook.

By: Material type: TextTextPublication details: London : Kogan Page, 2011.Edition: 6th edDescription: vii, 278 p : illISBN:
  • 9780749457051 :
Subject(s): LOC classification:
  • HF5415.5 .C6635
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Item type Current library Call number Status Date due Barcode
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Available BK85894
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Available BK85790
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Available BK85791
General Collection item General Collection item Nairobi Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Checked out 12/19/2015 BK85792
General Collection item General Collection item Nairobi Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Available BK85788
General Collection item General Collection item Nairobi Campus Open Shelves HF5415.5.C6635 2011 (Browse shelf(Opens below)) Available BK85789
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HF5415.33.E85S65 2006 Consumer behaviour : HF5415.33.U6A25 The observational research handbook : HF5415.5.B435 2003 Magnetic service / HF5415.5.C6635 2011 Customer care excellence : HF5415.5.C6635 2011 Customer care excellence : HF5415.5.C6635 2011 Customer care excellence : HF5415.5.G67 Monitoring, measuring and managing customer service /

Includes bibliographical references and index.

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