Benchmarking in services [electronic resource] / guest editors, Jaideep G. Motwani and Victor E. Sower.

Contributor(s): Material type: TextTextSeries: Benchmarking, an international journal ; v.13, no. 3Publication details: Bradford, England : Emerald Group Publishing, c2006.Description: 163 pSubject(s): Genre/Form: LOC classification:
  • HD62.15 .B46 2006eb
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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