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	281.	The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi / by Anne Koskei by Koskei, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2014 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5415.5.K4K67 2014. Place hold Save to lists Add to cart (remove)
	282.	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2016 Availability: Items available for loan: Nairobi Campus (4)Call number: OS HF5415.13.W57 2016, ... Not available: Nairobi Campus: In transit (1). Place hold Save to lists Add to cart (remove)
	283.	An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / Sarah J. Kiptoo by Kiptoo, Sarah J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2018 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HG1616.C87K57 2018. Place hold Save to lists Add to cart (remove)
	284.	The role of internal branding in improving customer service delivery : a case study of Kenya Power / Miriam Wanjiku Mbau by Mbau, Miriam Wanjiku Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2020 Availability: Items available for loan: Athi-River Campus (1)Call number: THES HD69.M33 2020. Nairobi Campus (1)Call number: THES HD69.M33 2020. Place hold Save to lists Add to cart (remove)
	285.	Effects of social customer relationship management on loyalty a case of Kenyatta University postmodern library Safaricom subscribers by Lillian Mulinge by Mulinge, Lillian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2021 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.M85 2021. Nairobi Campus (1)Call number: HF5415.5.M85 2021. Place hold Save to lists Add to cart (remove)
	286.	Influence of corporate reputation on Airtel Kenya customer satisfaction among university students the case of the technical university of Kenya by Ken Ramani by Ramani, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2022 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.K4R36 2022. Nairobi Campus (1)Call number: HF5415.5.K4R36 2022. Place hold Save to lists Add to cart (remove)
	287.	Innovation strategies and customer satisfaction in public services a case of huduma centres in Nairobi county by Fridah Ruth Wariko Nga'nga by Ng'ang'a, Fridah Ruth Wariko [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2023 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.K4N43 2023. Nairobi Campus (1)Call number: HF5415.K4N43 2023. Place hold Save to lists Add to cart (remove)
	288.	An assessment of Kenya power customer care interactions with customers on twitter in 2023 by Rachael N. Matayen by Matayen, Rachael N [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 20232023 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.K4M38 2023. Nairobi Campus (1)Call number: HF5415.5.K4M38 2023. Place hold Save to lists Add to cart (remove)
	289.	Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen [electronic resource] / Birgit Gusenbauer. by Gusenbauer, Birgit ProQuest (Firm) Series: Forschungsergebnisse der Wirtschaftsuniversitat Wien ; Bd. 51. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Frankfurt am Main : Peter Lang, 2012 Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)
	290.	Die Anwendung des Convenience-Konzepts auf den Betriebstyp Vending [electronic resource] / Friederike Hehle. by Hehle, Friederike ProQuest (Firm) Series: Forschungsergebnisse der Wirtschaftsuniversitat Wien ; Bd. 46 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Frankfurt am Main ; New York : Lang, c2011 Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)
	291.	Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen. by Hoffmann, Nicolas, 1983- Platen, Atelier Wirtschaftsuniversitat Wien Series: Forschungsergebnisse der Wirtschaftsuniversitat Wien ; Bd. 61. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: 2013 Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)
	292.	A service engineering method for knowledge-intense person-oriented services / Philipp Menschner. by Menschner, Philipp [author.] Series: Research on IT/Service/Innovation/Collaboration ; Volume 4 Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Kassel, Germany : kassel university press, 2015Copyright date: 2015 Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)

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