Results of search for 'ccl=su:"customer"'

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	41.	Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- ebrary, Inc Series: Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	42.	50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by Timm, Paul R ebrary, Inc Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, c2002 Other title: Fifty powerful ideas you can use to keep your customers Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	43.	Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961- ebrary, Inc Series: Routledge advances in management and business studies Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1997 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	44.	Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by Shuman, Jeffrey C, 1945- Twombly, Janice Rottenberg, David, 1946- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [Chicago, IL] : Dearborn Trade Publishing, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	45.	Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey. by Ross, Alan M Murphey, Cecil ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Pub., c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	46.	Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson. by MacPherson, Kim ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	47.	Delivering knock your socks off service [electronic resource] / Ron Zemke. by Zemke, Ron ebrary, Inc Series: Performance research associates Edition: 3rd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : London : AMACOM ; McGraw-Hill, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	48.	Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by Shonka, Mark Kosch, Dan ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	49.	Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by Gross, T. Scott ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Chicago, Ill. : Dearborn Trade, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	50.	The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by Stevenson, Tom, 1943- Barcus, Sam W ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	51.	HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by Sartain, Libby, 1954- Finney, Martha I ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	52.	Customer loyalty programmes and clubs [electronic resource] / Stephan A. Butscher. by Butscher, Stephan A Butscher, Stephan A. Customer clubs and loyalty programmes ebrary, Inc Edition: 2nd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Aldershot, England ; Burlington, VT : Gower, c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	53.	Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman. by Chapman, R. L. (Ross L.) Dean, Alison M ebrary, Inc Series: Managing service quality ; v.12, no. 6 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	54.	From selling to serving [electronic resource] : the essence of client creation / Lou Cassara. by Cassara, Lou ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Publishing, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	55.	Consumer services and economic development [electronic resource] / Colin C. Williams. by Williams, Colin C, 1961- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1997 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	56.	Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony. by DeMoss, Gary Anthony, Mitch ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	57.	The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by Bacon, Terry R Pugh, David G. (David George), 1944- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	58.	Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	59.	New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay Fisk, Raymond P ebrary, Inc Series: Managing service quality ; v. 14, no. 2/3, 2004. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	60.	Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by Ballantyne, David ebrary, Inc Series: Journal of business & industrial marketing ; v. 19, no. 2. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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