Results of search for 'ccl=su:"customer"'

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	81.	Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R ebrary, Inc Series: Managing service quality: an international journal ; v. 15, no. 6 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	82.	S1 Consumer Suite for z/OS installation guide [electronic resource] / [Vasilis Karras, Hoson Rim]. by Karras, Vasilis Rim, Hoson International Business Machines Corporation. International Technical Support Organization ebrary, Inc Series: IBM redbooks Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Poughkeepsie, NY : IBM, International Technical Support Organization, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	83.	CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk. by Bligh, Philip Turk, Douglas ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	84.	Blogging for business [electronic resource] : everything you need to know and why you should care / Shel Holtz and Ted Demopoulos. by Holtz, Shel Demopoulos, Ted ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Kaplan Pub., 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	85.	Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by Solomon, Michael R ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	86.	The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna ebrary, Inc Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York, NY : AMACOM Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	87.	Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	88.	Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	89.	Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M ebrary, Inc Series: Strategy & leadership ; v.34, no.2 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	90.	Service quality [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	91.	Customer relationship management [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	92.	Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	93.	Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	94.	Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba. by McConnell, Ben Huba, Jackie ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Kaplan Pub., c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	95.	Customer loyalty, retention, and customer relationship management [electronic resource]. by ebrary, Inc Series: Journal of Consumer Marketing ; 23, no. 7 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	96.	Niche envy [electronic resource] : marketing discrimination in the digital age / Joseph Turow. by Turow, Joseph ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge, Mass. : MIT Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	97.	Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors. by Fjermestad, Jerry Romano, Nicholas C ebrary, Inc Series: Advances in management information systems ; v. 3. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	98.	E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan. by Rust, Roland T Kannan, P. K ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2002 Other title: EService : new directions in theory and practice Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	99.	User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by Righi, Carol James, Janice (Janice Sue) ebrary, Inc Series: Morgan Kaufmann series in interactive technologies Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007 Other title: Real-world UCD case studies Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	100.	High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler. by Jurewicz, Lynn Cutler, Todd ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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