Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.

By: Contributor(s): Material type: TextTextPublisher: Hoboken, New Jersey : Wiley, 2016Copyright date: �2016Description: 1 online resource (161 pages) : illustrations (some color)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781118988947 (e-book)
Subject(s): Genre/Form: Additional physical formats: Print version:: Service design for business : a practical guide to optimizing the customer experience.DDC classification:
  • 658.8/12 23
LOC classification:
  • HF5415.5 .R435 2016eb
Online resources:
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Includes index.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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