Do it right the second time : benchmarking best practices in the quality change process / Peter Merrill.
Material type:
- text
- computer
- online resource
- 9780873897334 (e-book)
- 658.5/62 22
- HD62.15 .M47 2009eb
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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