America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.

By: Contributor(s): Material type: TextTextPublication details: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.Description: xxiii, 167 pSubject(s): Genre/Form: DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .P87 2010eb
Online resources:
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Includes bibliographical references (p. [155]-160) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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