Lean six sigma service excellence [electronic resource] : a guide to green belt certification and bottom line improvement / Gerald M. Taylor.

By: Contributor(s): Material type: TextTextPublication details: Ft. Lauderdale, Fla. : J. Ross Pub., 2009.Description: xix, 289 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.4/013 22
LOC classification:
  • HD9980.5 .T39 2009eb
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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2012. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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