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	1.	The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya / Francis Otieno Onyango. by Onyango, Francis Otieno Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi, Kenya : Daystar University, 2013 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HG1615.O59 2013. Place hold Save to lists Add to cart (remove)
	2.	Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- Ruyter, Ko de Bennington, Lynne ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	3.	Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	4.	Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon Bapat, Vivek, 1967- Hall, Bill, 1944- ebrary, Inc Series: Customer access management Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c1999 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	5.	Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon Gustin, David, 1962- ebrary, Inc Series: Customer access management Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	6.	Geac System21 commerce.connect [electronic resource] : implementation on the IBM eserver iSeries server / [Yessong Johng ... et al.]. by Johng, Yessong International Business Machines Corporation. International Technical Support Center ebrary, Inc Series: IBM redbooks Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [United States] : IBM, International Technical Support Organization, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	7.	The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna ebrary, Inc Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York, NY : AMACOM Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	8.	Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör. by Güngör, Hüseyin ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam : Vossiuspers UvA, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	9.	Working the night shift [electronic resource] : women in India's call center industry / Reena Patel. by Patel, Reena, 1970- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Stanford, Calif. : Stanford University Press, 2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	10.	Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	11.	Disintegrating democracy at work [electronic resource] : labor unions and the future of good jobs in the service economy / Virginia Doellgast. by Doellgast, Virginia Lee, 1976- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Ithaca : ILR Press, 2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	12.	Relationship between business process outsourcing and employee motivation a case of call centers international, Kenya by Dorothy M. Lavuna by [Lavuna, Dorothy M] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2022 Availability: Items available for loan: Athi-River Campus (1)Call number: HE8789.K4L38 2022. Nairobi Campus (1)Call number: HE8789.K4L38 2022. Place hold Save to lists Add to cart (remove)
	13.	A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines / Jan M. Padios. by Padios, Jan M, 1979- [author.] Project Muse [distributor] Series: Book collections on Project MUSE Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Durham : Duke University Press, 2018Manufacturer: Baltimore, Md. : Project MUSE, 2019Copyright date: ©2018 Online resources: Full text available: Availability: No items available. Save to lists Add to cart (remove)
	14.	Callcenter aus der Perspektive des Datenschutzes [electronic resource] : Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System / Dennis Hoss. by Hoss, Dennis ProQuest (Firm) Series: Forum Wirtschaftsrecht ; Bd. 12 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Kassel : Kassel University Press, 2012 Dissertation note: Dissertation--Kassel Univ. 2012. Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)
	15.	A nation on the line : call center as postcolonial predicaments in the Philippines / Jan M. Padios. by Padios, Jan M [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Durham : Duke University Press, [2018]Copyright date: 2018 Online resources: Click to View Availability: No items available. Save to lists Add to cart (remove)