The service edge : 101 companies that profit customer care / by Ron Zemke.

By: Material type: TextTextPublication details: New York : Penguin, c1989.Description: xviii, 584 pISBN:
  • 0452264936
Subject(s): LOC classification:
  • HF5415.5 .Z46
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Item type Current library Call number Copy number Status Date due Barcode
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.Z46 (Browse shelf(Opens below)) c.2 Available BK012062
General Collection item General Collection item Nairobi Campus Store HF5415.5.Z46 (Browse shelf(Opens below)) Weeded BK032984

Includes bibliographical references and index.

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