Listening under pressure : customer service challenge / Kantola productions [videorecording]

Material type: Computer fileComputer filePublication details: Nairobi, Kenya : Kantola Production.Description: 1 Videodisk (14 mins) : sd.col ; 4 3/4 inSubject(s): LOC classification:
  • BF323 .L57
Summary: "In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Audio-Visual Material Audio-Visual Material Athi-River Campus Multimedia BF323.L57 (Browse shelf(Opens below)) c.1 Not for loan AV000349
Audio-Visual Material Audio-Visual Material Mombasa Campus Multimedia BF323.L57 (Browse shelf(Opens below)) c.4 Not for loan AV001062
Audio-Visual Material Audio-Visual Material Nairobi Campus Multimedia BF323.L57 (Browse shelf(Opens below)) c.2 Not for loan AV000350

"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".

DVD.

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