The service edge : 101 companies that profit customer care / by Ron Zemke.

By: Material type: TextTextPublication details: New York : Penguin, c1989.Description: xviii, 584 pISBN:
  • 0452264936
Subject(s): LOC classification:
  • HF5415.5 .Z46
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Item type Current library Call number Copy number Status Date due Barcode
General Collection item General Collection item Athi-River Campus Open Shelves HF5415.5.Z46 (Browse shelf(Opens below)) c.2 Available BK012062
General Collection item General Collection item Nairobi Campus Store HF5415.5.Z46 (Browse shelf(Opens below)) Weeded BK032984
Browsing Athi-River Campus shelves, Shelving location: Open Shelves Close shelf browser (Hides shelf browser)
HF5415.5.H2897 2013 Customer service : HF5415.5.W54 Customer intimacy : HF5415.5.W56 The customer-driven company : HF5415.5.Z46 The service edge : HF5415.55.M32 2010 Total customer value management : HF5415.55.M32 2010 Total customer value management : HF5415.55.M32 2010 Total customer value management :

Includes bibliographical references and index.

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