Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

By: Contributor(s): Material type: TextTextPublisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: ©2015Edition: Third editionDescription: 1 online resource (233 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): Genre/Form: Additional physical formats: Print version:: Assessing service quality : satisfying the expectations of library customers.DDC classification:
  • 025.5 23
LOC classification:
  • Z711 .H476 2015eb
Online resources:
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Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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