Listening under pressure : customer service challenge / Kantola productions [videorecording]
Material type:
Computer filePublication details: Nairobi, Kenya : Kantola Production.Description: 1 Videodisk (14 mins) : sd.col ; 4 3/4 inSubject(s): LOC classification: - BF323 .L57
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Audio-Visual Material
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Athi-River Campus Multimedia | BF323.L57 (Browse shelf(Opens below)) | c.1 | Not for loan | AV000349 | ||
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Audio-Visual Material
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Mombasa Campus Multimedia | BF323.L57 (Browse shelf(Opens below)) | c.4 | Not for loan | AV001062 | ||
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Audio-Visual Material
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Nairobi Campus Multimedia | BF323.L57 (Browse shelf(Opens below)) | c.2 | Not for loan | AV000350 |
Browsing Nairobi Campus shelves, Shelving location: Multimedia Close shelf browser (Hides shelf browser)
| AV PN1997.T46 1996 Clando | AV PN1997.T46 1996 Clando | BF323.L57 Listening under pressure : | BF575.P74 Preventing and managing stress / | BF637.A78 Arts of criticism : | BF637.C66 Communicate and win : |
"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".
DVD.
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