The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi / by Anne Koskei

By: Material type: TextTextPublication details: Nairobi : Daystar University, 2014Description: xi, 93 p : ill ; cmSubject(s):
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Item type Current library Collection Call number Status Date due Barcode
Theses Theses Nairobi Campus Africana & Special Collection Africana/Special Collection THES HF5415.5.K4K67 2014 (Browse shelf(Opens below)) Available BK0106682

A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management.

Includes bibliographical references.

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